Triage
Distinguishes emergency from routine using trade-specific signals — burst pipe vs. slow drain, storm vs. shingle, no-heat vs. maintenance — in under 20 seconds.
Capability 01 · AI Receptionist
The call that built your business.
Answered in one ring. At 3 AM.
A voice agent tuned to your trade, your tone, and your dispatch rules. Triage emergency vs. routine in 18 seconds. Book to the calendar. Warm-transfer only when confidence drops. No more voicemail losses.
What it does
Four jobs the phone expects a human to do. The AI does them faster.
Book
Reads your live calendar, slots the job, confirms by SMS. Reschedules on-the-fly when dispatch reshuffles. Never double-books.
Capture
Records a structured job card — customer, address, problem, photos requested, insurance carrier, best ETA — and writes it to your FSM before the call ends.
Warm-transfer
Confidence score on every turn. Below threshold → live CSR gets the call with a pre-written brief. The AI never pretends to know what it doesn't.
Bilingual
English + Spanish on every line, switches mid-call when the customer switches. Configurable for French, Mandarin, Portuguese, Vietnamese.
Audit trail
Every call recorded, transcribed, tagged, and searchable. TCPA-compliant. Export to your QA workflow with one click.
FAQ
What operators ask
Does it sound human?
Yes — we train the voice on your brand samples so it sounds like one of your CSRs, not a generic "Hi, I'm an AI assistant." Customers rarely notice.
What happens if it can't answer?
Confidence-gated fallback. Anything below threshold routes to your on-call CSR with a pre-written context brief so the handoff is seamless.
Can it port our existing number?
Yes. Full port, or overflow-only from your existing system (ring your line X seconds, then AI picks up). Your choice.
What about TCPA + call-recording disclosure?
Baked in. Opening prompt includes the recording disclosure per state. All consent is logged and timestamped.
Next step