Route
Matches job type + required skill + parts-in-van + proximity + customer SLA. Picks the tech who can actually complete the call on first visit.
Capability 02 · Dispatch Automation
The dispatcher never sleeps.
And never mis-routes a high-ticket job.
Auto-routes jobs to the nearest qualified tech, writes the job card to your FSM, texts ETA windows, and reshuffles the board live when a bigger job hits. Your dispatcher runs the exceptions, not the queue.
What it does
Five decisions your dispatcher is too busy to make optimally
ETA + SMS
Live ETA window to the customer, auto-updated when traffic or the previous stop runs long. One clean text, not five confused ones.
Reshuffle
When an emergency walks in, AI re-sequences the board around it, re-texts affected customers, and flags your dispatcher only for exceptions.
Job card
Writes a full job card — customer, problem, photos, parts required, warranty status — to your FSM before the tech pulls up to the house.
Tech comms
Tech gets a one-screen brief: what, where, who, risk flags, prior history. No more digging through three apps before the knock.
Close-out
Invoice fires, review request drops at the right time, next-service reminder is scheduled — all automated, all logged.
FAQ
What dispatchers ask
Does it replace my dispatcher?
No. It removes the 80% of routine decisions so your dispatcher handles exceptions, parts shortages, and customer escalations instead of dragging blocks around a calendar.
Will my techs revolt?
Techs like it because routes are tighter and they finish their day sooner. The ones who don't like it are usually the ones who were gaming the old dispatcher.
What about parts inventory?
We sync your van inventory nightly (or live if you have telematics). The dispatcher only assigns jobs the tech can actually complete.
Next step